The tri-city around Chandigarh is one housing market spread over three jurisdictions. Chandigarh itself is a union territory. Panchkula is in Haryana. And Mohali, Zirakpur, Kharar, New Chandigarh (Mullanpur) and Derabassi are in Punjab. For RERA purposes, those differences matter: a Panchkula project goes to Haryana RERA, Panchkula; a Chandigarh project goes to the authority for that union territory; and projects in Mohali district and the rest of Punjab go to the Real Estate Regulatory Authority, Punjab, usually called Punjab RERA.
The Punjab side of the tri-city has grown fastest. Zirakpur in particular went from a small town to a dense cluster of high-rise towers in little more than a decade. Mohali's sectors, Kharar's group housing and the new areas around the airport road have attracted buyers from across Punjab, Himachal, Haryana and the NCR, and a very large number of NRI families. This page explains how Punjab RERA works and what's specific to disputes in the state. We handle Punjab matters directly and with associate counsel in the tri-city.
What Punjab RERA does
The authority applies the Real Estate (Regulation and Development) Act, 2016 and the Punjab rules. It:
- registers real estate projects and agents across Punjab;
- receives quarterly progress reports and annual audit reports;
- hears complaints under Section 31; and
- through its adjudicating officer, decides compensation claims.
A buyer facing delay can withdraw with a refund and interest, or stay with interest for each month of delay, under Section 18(1). Interest is at the rate prescribed by the Punjab rules, which, as in most states, is linked to the State Bank of India's marginal cost of lending rate. Defects reported within five years of possession must be fixed under Section 14(3). Refund and interest claims go to the authority and compensation claims to the adjudicating officer, following Newtech Promoters and Developers v. State of UP (2021).
Punjab's own colony law
Before RERA, private real estate development in Punjab was regulated by the Punjab Apartment and Property Regulation Act, 1995, usually called PAPRA. It requires promoters of colonies and apartment projects to obtain a licence or permission from the competent authority, sets out their obligations on development works and disclosures, and makes unauthorised colonies an offence. PAPRA continues alongside RERA.
In practice, PAPRA matters in RERA complaints because:
- the licence or permission under PAPRA, and its conditions, is part of the project's approvals;
- a project developed without the required permission may be an unauthorised colony, with consequences for buyers' title and services; and
- the competent authority under PAPRA (for Mohali district, typically GMADA or the relevant urban development authority) is often involved where development works or completion certificates are delayed.
Punjab has also had a recurring problem with unauthorised colonies developed without approvals, and the state has run regularisation policies from time to time. Plot buyers in such colonies face difficulties with registration of sale deeds, utility connections and loans. A RERA complaint may not be the whole answer where the colony itself is unauthorised.
Zirakpur
Zirakpur, at the junction of the Chandigarh-Delhi and Chandigarh-Patiala roads and close to the airport, grew very quickly from the late 2000s. Dozens of group housing projects went up along the main roads and in the surrounding villages. Buyers were attracted by prices lower than Chandigarh's and by easy access to the city. The speed of development brought predictable problems:
- Delays in many projects launched in the early and mid-2010s.
- Infrastructure that didn't keep pace: roads, drainage, sewage and water supply. Some low-lying areas and societies were badly affected by flooding during heavy monsoons, including in 2023, which raised questions about drainage planning and whether projects were built in vulnerable locations.
- Possession without completion certificates, with residents moving in while approvals were pending.
- Maintenance disputes in societies where the developer kept control of maintenance for years.
Zirakpur is within the jurisdiction of the local municipal council, while many approvals involve the state's urban planning bodies. Disputes often need both the developer's and the local body's records.
Mohali, Kharar and New Chandigarh
Mohali (officially Sahibzada Ajit Singh Nagar) has a planned sector structure developed by the state, with private projects in many sectors and in the surrounding areas. GMADA, the Greater Mohali Area Development Authority, plans and approves development across much of the region, including Kharar and New Chandigarh at Mullanpur, and runs its own projects such as Aerocity, IT City and Eco City.
Common issues include:
- delay in private group housing and plotted projects in Kharar, Sunny Enclave and the airport road belt;
- water supply problems in parts of Kharar;
- delay in developing plotted colonies, including roads and sewage;
- disputes about the area of plots and flats delivered; and
- for GMADA's own schemes, issues about allotment, enhancement of price and possession, which may be dealt with under GMADA's rules, by the consumer commissions or by writ petition, as well as possibly under RERA, since the Act's definition of promoter includes development authorities.
NRI buyers
A remarkably high share of buyers in the Punjab tri-city are non-resident Indians, mostly from Punjabi families in Canada, the United Kingdom, Australia, the United States and the Gulf. Many bought during visits home, often through relatives, and some have never seen the finished flat. For them, a few practical points:
- Power of attorney. A complaint can be filed and pursued by an attorney in India under a power of attorney executed abroad and attested as required for use in India.
- Online hearings. Where the authority allows video hearings, the buyer or the attorney can attend from anywhere.
- Payment records. NRI buyers often paid from several accounts, sometimes through relatives. Collect every payment record and show the link to the buyer.
- Refunds. Refunds should go back through the proper banking channels, with the NRO or NRE position and tax on interest checked with a chartered accountant.
See NRI buyers.
Filing a complaint with Punjab RERA
Complaints are filed in the form and with the fee prescribed by the Punjab rules, through the authority's online system or as it currently directs. The documents needed:
- the allotment letter and agreement;
- receipts and bank statements for every payment, including payments made by relatives on the buyer's behalf;
- home loan documents, where applicable;
- correspondence from the developer about progress and possession;
- the completion or occupancy certificate status;
- for plots, the layout plan and the PAPRA licence or permission details; and
- the project's Punjab RERA registration details.
A short timeline and payment table help. See filing a complaint.
What Punjab RERA hears most
- Delay and refunds in Zirakpur, Mohali and Kharar group housing. See refunds and delay interest.
- Plotted colony disputes about development works, layout changes and plot sizes. See plot buyers and layout changes.
- Possession without completion certificate. See possession without OC.
- Extra charges and maintenance. See extra charges and maintenance disputes.
- Unregistered projects and colonies. See unregistered projects.
- Developers' registration and compliance, including extensions for delayed projects.
Recovery and appeals
Unpaid amounts under orders are recoverable as arrears of land revenue under Section 40, through the Deputy Commissioner of the district and the revenue machinery. Penalties for non-compliance can be sought under Section 63. See recovery and builders ignoring orders.
Appeals go to the Punjab Real Estate Appellate Tribunal within 60 days, with the promoter's pre-deposit under Section 43(5). Further appeals on substantial questions of law go to the Punjab and Haryana High Court at Chandigarh under Section 58. That's the same High Court that hears Haryana RERA matters, so its body of decisions on RERA questions is large. See Punjab and Haryana High Court.
For developers and agents
Developers in Punjab need both PAPRA permissions and RERA registration, a compliant project account, and regular filings. Agents need Punjab RERA registration to deal in registered Punjab projects; an agent in Chandigarh or Panchkula selling Mohali and Zirakpur projects needs Punjab registration in addition to any other. See registration, compliance and agent registration.
An illustration
Here's a made-up example. A family in Brampton, Canada bought a 3BHK in a Zirakpur project in 2014 for Rs 58 lakh, paying through the father's NRE account and a brother's account in India. Possession was promised in 2017. The flat was handed over in 2021 without a completion certificate, and the society flooded in the 2023 monsoon, damaging the basement and lifts.
Through a power of attorney to the brother, they file a complaint with Punjab RERA seeking delay interest from 2017 until a valid offer after the completion certificate, and a direction to rectify the flood damage to common areas, which they say was caused by inadequate drainage contrary to the approved plans. The residents' association files a parallel complaint about common areas. The authority hears both together. It awards delay interest and directs the developer to produce the drainage approvals and carry out rectification works, with the association's complaint on the structural issues to continue.
Tri-city confusion: which authority?
Because the tri-city crosses three jurisdictions, buyers and even agents sometimes file in the wrong place. A quick guide:
- Mohali, Zirakpur, Kharar, New Chandigarh, Derabassi, Landran, Banur: Punjab RERA.
- Panchkula and the Haryana side, including Pinjore and Barwala: Haryana RERA, Panchkula. See HRERA Panchkula.
- Chandigarh itself: the authority for the union territory of Chandigarh. Check the current designation before filing.
Projects on the boundary, or with phases on both sides, need particular care. The registration certificate will show which authority registered each phase.
Checks before buying in Mohali or Zirakpur
- Punjab RERA registration, and no booking before it.
- PAPRA licence or permission, and the approved layout or building plans.
- Whether the colony is authorised, and for plots, whether sale deeds can be registered.
- Drainage and flood risk, especially for low-lying sites near the Ghaggar and its tributaries.
- Water supply arrangements, particularly in parts of Kharar.
- Completion certificate before taking possession of a completed flat.
- The developer's record on earlier tri-city projects.
See agreement review.
Refund or flat?
Tri-city prices have moved differently in different locations. In established parts of Mohali, prices have generally risen; in some parts of Zirakpur and Kharar with heavy supply, less so. A buyer weighing a refund against waiting should look at the project's realistic completion prospects, current resale prices nearby and the developer's ability to pay. Section 18(1) gives the buyer the choice, as the Supreme Court explained in Newtech. See refunds.
Consumer commission alternative
Punjab buyers can also go to the consumer commissions, and many tri-city buyers have done so. Under the Consumer Protection Act, 2019, a complaint can be filed where the complainant resides or works, which may allow an NCR-based buyer to file in the NCR. The State Commission for Punjab and the District Commission at Mohali have dealt with many builder cases. Which forum is better depends on the claim. See consumer commissions.
How we help
We act for buyers, including many NRI families, with property in Mohali, Zirakpur, Kharar and elsewhere in Punjab, and for developers and agents in registration, compliance and defence. We handle appeals before the Punjab appellate tribunal and the Punjab and Haryana High Court, working with associate counsel in the tri-city where local appearance is needed. See also our page on Mohali and Zirakpur.
Beyond the tri-city: Ludhiana, Jalandhar, Amritsar and Bathinda
Punjab RERA also covers projects in Ludhiana, Jalandhar, Amritsar, Patiala, Bathinda and the state's other cities. These markets are dominated by plotted colonies and smaller group housing projects, often developed by local promoters, with a significant share of NRI buyers in the Doaba region around Jalandhar. Complaints from these cities typically concern delays in colony development, roads and sewage not completed, plots handed over without proper services, layout changes, and sale deeds not executed. Each city has its own development authority under the state's urban development framework, and their records on licences and completion are often needed alongside the developer's documents.
Gaps in paperwork, and how to fill them
Many tri-city and Punjab purchases, particularly by NRIs and particularly before RERA, were made with incomplete paperwork: an allotment letter but no agreement, payments in instalments through relatives, receipts for some payments but not others, and messages on mobile phones in place of letters. That doesn't defeat a claim, but it makes it harder. Before filing:
- ask the developer in writing for a statement of account showing all payments received;
- collect bank statements from every account used, including relatives' accounts, and mark each payment;
- gather messages and emails that show the developer's promises on possession and specifications;
- download the project's registration details and quarterly updates from the authority's website; and
- where payments were made by a relative, get a simple declaration from that relative that the money was paid on the buyer's behalf.
Cash payments are the hardest to prove and raise tax questions. If any were made, take advice before including them in a claim.
What to expect on timing
Like other authorities, Punjab RERA takes months rather than weeks for contested complaints, depending on its workload and the complexity of the case. Complaints from the same project are often listed together, which can help. After an order, payment depends on the developer; recovery through the Deputy Commissioner adds time where the developer doesn't pay. Settlements recorded before the authority can be the fastest route where the developer is active and selling.
Projects launched before 2017
Many delayed tri-city projects were launched before the Act came into force. If they were still ongoing, without a completion certificate, in 2017, they should have been registered, and buyers under older agreements can use the Act's remedies, as the Supreme Court confirmed in Newtech (2021). One-sided clauses in older agreements, such as token compensation for the developer's delay alongside high interest on buyers' late payments, needn't bind buyers, following Pioneer Urban Land and Infrastructure v. Govindan Raghavan (2019).
Builder in insolvency
Some tri-city developers have faced insolvency proceedings. Once a developer is admitted into the corporate insolvency resolution process, the moratorium under the Insolvency and Bankruptcy Code, 2016 stops RERA proceedings and recovery against it, and buyers must file their claims with the resolution professional, usually in Form CA, within the time allowed. The NCLT bench is decided by the developer's registered office; for Punjab and Haryana companies, that is usually the Chandigarh bench. Buyers vote as a class in the committee of creditors through an authorised representative. Claims not filed may be lost once a resolution plan is approved, following the Supreme Court's decision in Ghanashyam Mishra and Sons v. Edelweiss ARC (2021). See NCLT and builder insolvency and Form CA claims.
Commercial units
The airport road and Mohali's commercial sectors have seen a number of retail and office projects, some sold with assured returns or leasing promises. Commercial buyers are allottees under the Act. Their complaints about delay and failure to deliver can go to Punjab RERA, though assured return claims depend on the exact documents. See assured returns.
Agents and channel partners in the tri-city
A lot of property in Mohali, Zirakpur and Kharar is sold through local brokers and channel partners, many of whom also deal in projects in Chandigarh and Panchkula. An agent dealing in a registered Punjab project needs registration with Punjab RERA under Section 9, and must not facilitate sales of unregistered projects. For buyers, an agent's role can matter later: what the agent promised, which documents were given, and whether payments went to the developer's account or somewhere else. Keep the agent's details, messages and any brochures provided. Where an agent misrepresented the project, the buyer may have a complaint against the agent as well as the developer. See agent registration.
Brokers who also sell Chandigarh and Panchkula projects need to remember that each of those comes under a different authority, so a single registration in Punjab doesn't cover them.
Associations and maintenance in tri-city societies
In many Zirakpur and Kharar societies, the developer or an associated company has kept control of maintenance long after most residents moved in, collecting charges and a corpus while residents complain of poor upkeep. Under Section 11(4)(d) of the Act, the developer must provide essential services on reasonable charges until the association takes over maintenance, and under Section 11(4)(e) it must enable the formation of an association within three months of a majority of units being booked. Under Sections 17 and 19, common areas, documents and funds must be handed over. Residents' associations can complain to Punjab RERA for directions on handover, accounts and the corpus. See handover.
Defects and flood damage
Structural and workmanship defects reported within five years of possession must be fixed by the developer within 30 days under Section 14(3), failing which the buyer is entitled to compensation. Flood damage raises a harder question: whether it was caused by the developer's failure to build to the approved plans and specifications (for example, inadequate drainage or basement waterproofing), or by an extraordinary natural event. The answer depends on technical evidence, so an independent engineer's report is often worth getting. See defects.
Common mistakes
- Filing a Panchkula complaint with Punjab RERA, or the reverse.
- Not linking payments made by relatives to the buyer.
- Accepting possession without a completion certificate and signing a waiver.
- Ignoring PAPRA and colony status for plots.
- Waiting years after an order before seeking recovery.
Frequently asked questions
Which RERA hears Zirakpur and Mohali complaints?
Punjab RERA. Panchkula projects go to Haryana RERA, Panchkula, and Chandigarh projects to the authority for that union territory.
What is PAPRA?
The Punjab Apartment and Property Regulation Act, 1995, Punjab's law requiring licences or permissions for colonies and apartment projects. It continues alongside RERA.
Can an NRI file a Punjab RERA complaint from abroad?
Yes, through an attorney in India under a properly executed power of attorney, with online hearings where the authority allows them.
What interest does Punjab RERA award?
The rate in the Punjab rules, which, as in most states, is linked to the State Bank of India's marginal cost of lending rate.
Where do appeals go?
To the Punjab Real Estate Appellate Tribunal within 60 days, and on questions of law to the Punjab and Haryana High Court.
Can I complain about flood damage to my society?
Yes, if it results from defects in construction or failure to follow approved plans. Technical evidence is usually needed.
Are GMADA schemes covered by RERA?
The Act's definition of promoter includes development authorities, so they can be. Disputes with GMADA are also dealt with under its own rules, by consumer commissions and by writ petition.
General information about proceedings before the Real Estate Regulatory Authority, Punjab under the Real Estate (Regulation and Development) Act, 2016 and related Punjab laws. Procedures, local authority arrangements and colony policies change from time to time; check the current position before acting. Not legal advice.
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